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Q. I have questions and want to talk to a real person.
A. Please click here for contacts - or call 512 301 2744; Cell: 512 466 3210
Q. I am a few weeks late with my dues payment and I did not receive the most recent issue of Palms journal. Will I get this issue when I renew?
A. Your membership will run for twelve months from the time that you renewed. So If you missed an issue of Palms due to not renewing in time, you will need to separately order and pay for any past issues that you would like to receive. Back issues are $15.00. IPS members receive a 20% discount. Click here to order a back issue.
Q. My membership expired on January 1. I renewed on March 26 and missed a copy of Palms journal. Can my membership be back dated and the missed issue of Palms journal be sent to me as part of my membership?
A. No. Membership can no longer be back dated. You will need to order any missed copies of Palms journal online. Click here to order a back issue.
Q. I am late renewing, but I am no longer able to login to renew. Why not?
A. Since your membership has expired, your login priviledges have also expired. You can still renew by sending a check to IPS, at 9300 SANDSTONE STREET, AUSTIN TX 78737. Or you can renew through PayPal by clicking here. Your login priviledges will be reactivated within a few days of receiving your payment.
Q. I did not receive a dues notice
A. Dues notices are sent out by email - and by mail to those without email addresses. Several notices are sent before and after your membership expired. If you are not receiving email notices, please make sure that these are NOT going into your junk mail folder.
Q. I have my account number and password, but I am not able to log in.
A. The could be several reasons:
Q. My membership is current, but I have not been receiving my Palms journals
A. IPS will send replacement copies UP TO SIX MONTHS after the date of the missed issue. If you persistently do not receive your copy of Palms, please:
Q. I cannot log in using my IPS login information
A. The forum is separate to the main website and requires a separate user name and password.
Q. I have a palm which I would like identified. Can you help?
A. Try browsing through our photo section, or go to the Palm Classification page under RESOURCES. Or try posting an image of your plant on PalmTalk. Someone will probably be able to identify it for you.
Q. I would like to pay in local currency (non US) or by bank transfer. How do I do this?
A. Sorry, the IPS only accepts payments in US dollars. We are not able to accept payment by Bank transfer